Returns Policy

  1. THIS WEBSITE CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. PLEASE READ IT CAREFULLY.

BY PLACING AN ORDER FOR PRODUCTS OR SERVICES FROM THIS WEBSITE AND OUTSIDE THE WEBSITE, YOU ACCEPT AND ARE BOUND BY THESE TERMS AND CONDITIONS.

YOU MAY NOT ORDER OR OBTAIN PRODUCTS OR SERVICES FROM THIS WEBSITE IF YOU (A) DO NOT AGREE TO THESE TERMS, (B) ARE NOT THE OLDER OF (i) AT LEAST 18 YEARS OF AGE OR (ii) LEGAL AGE TO FORM A BINDING CONTRACT WITH MAGNIS DIRECT LIMITED, OR (C) ARE PROHIBITED FROM ACCESSING OR USING THIS WEBSITE OR ANY OF THIS WEBSITE'S CONTENTS, GOODS OR SERVICES BY APPLICABLE LAW.

THESE TERMS OF SALE ("TERMS") GOVERN THE SALE OF PRODUCTS ("PRODUCTS") BY MAGNIS DIRECT OR ANY OF ITS SUBSIDIARIES (COLLECTIVELY, "MAGNIS DIRECT", "WE", "US", OR "OUR") TO THE CUSTOMER ("CUSTOMER", "YOU", OR "YOUR"). AS THE CONTEXT MAY REQUIRE) WITHOUT PRIOR WRITTEN NOTICE AT ANY TIME, IN OUR SOLE DISCRETION. THE LATEST VERSION OF THESE TERMS WILL BE POSTED ON THIS SITE, AND YOU SHOULD REVIEW THESE TERMS BEFORE PURCHASING ANY PRODUCTS OR SERVICES THAT ARE AVAILABLE THROUGH THIS SITE. YOUR CONTINUED USE OF THIS SITE AFTER A POSTED CHANGE IN THESE TERMS WILL CONSTITUTE YOUR ACCEPTANCE OF AND AGREEMENT TO SUCH CHANGES.

These terms are an integral part of the website terms of sale that apply generally to the use of our site. You should also carefully review our privacy policy before placing an order for products or services through this site.

  1. Order Acceptance and Cancellation.
  • How you can place an order:

Orders may be placed through our website. However, for “Bulk orders” (Involving purchasing large quantities of a product at once), customers are required to contact us directly via the "Contact Us" section of our website, as these will not be processed through the standard website procedure. It is hereby understood that all orders, regardless of placement method (through the website or otherwise), shall be governed by the terms of sale herein.

If you are an individual ordering product for personal use, once you’ve selected the product(s) you’d like to purchase and added them to your basket, you will proceed to our checkout process. Here, you will be required to enter your contact details, delivery address, and billing information.

We strongly advise you to carefully review your order, including the product(s) selected, size(s), and delivery address, before completing your purchase. Please double-check and even triple-check these details to ensure accuracy.

To finalize your purchase, click the “Complete Order” button or, if you are paying via Apple Pay, the “Pay Now” button.

We offer you the ease of cancellation of your order within 24 hours of order placement.    

To request cancellation, please email us at Business@magnisdirect.com_(Email of the support) or call us on our customer support number at +44 204 614 9395 (Telephone number of support).

  • Acceptance of your order.

Your order constitutes an offer to purchase the product(s) in your basket from us. After placing an order, you will receive an email confirmation acknowledging that we have received your order. Our official acceptance of your order occurs in the United Kingdom when we email you to confirm that your product(s) have been dispatched. At this point, a contract is formed between you and us.

  • Restrictions on placing orders. To order our products, you must be at least 18 years old and be authorized to use the payment method that you use to pay for the products you order. If you are under 18, you may place an order only with the involvement of a parent or guardian.
  1. Our rights to cancel your order
  • In the unlikely event that we are unable to fulfill your order (e.g., because the product is out of stock, we cannot verify the billing information provided, you have requested delivery to a country we do not currently ship to, or there has been an error in the pricing or description of the product), we will notify you by email and you will not be charged for the product.
  • Unusual or suspicious activity. Our products are provided for your personal use only. We reserve the right to cancel an order if we detect any unusual activity or suspect that our products are being used for commercial, business, or resale purposes. If your order is canceled and you believe this was a mistake, please contact our customer service team through the "Contact Us" section on our website.

This provision does not apply to Commercial Customers or Business Customers who possess a written agreement from an authorized representative of Magnis Direct. Such customers are subject to the terms and conditions explicitly outlined in their respective agreements of Magnis Direct.

  • Suspending the supply of products.

We may have to suspend the supply of a product to you to:

  • deal with technical problems or make minor technical changes;
  • update the product to reflect changes in relevant laws and regulatory requirements; and/or
  • make changes to the product as notified by us to you.
  1. Our Products

The business operated by Magnis Direct Limited shall be classified as an e-commerce retail business, specifically in the consumer goods retail sector. The business shall primarily operate online, selling various items, such as headphones, phone accessories and monitors, directly to consumers.

Pictures of the product(s) are for illustrative purposes only and may not reflect the actual condition of the product(s).

  1. Delivery And Shipping

Customers purchasing products from our site can select their preferred delivery option, including priority delivery or standard delivery. Additional charges may apply based on the chosen delivery method, and the expected delivery time will be provided for each option. For international shipping to the US and EU, free delivery is available for orders up to $300 and €200, respectively.

We do not offer shipping to the countries mentioned in Annexure A, including but not limited to.

We offer shipping methods for international shipping to regions such as the EU, the US, Canada, and the UK. Customers in these areas must ensure compliance with all local laws when ordering our products.

The timing of product delivery depends on the selected delivery method during the order process. During promotional periods, delivery may take slightly longer.

We are not responsible for delays beyond our control, such as postal/courier delays, logistics issues, or adverse weather conditions. In the event of significant delays, customers can contact us to cancel their order and receive a refund for any paid but undelivered products.

Customers are responsible for all shipping and handling charges specified during the ordering process. Occasionally, we may offer free shipping for select products at our discretion or as part of promotions. Please note that warranty parts may not be eligible for free shipping unless explicitly stated during the checkout process. Expedited shipping options may be available for an additional cost as specified during checkout.

Title and risk of loss transfer to the customer upon our delivery of the products to the carrier. Shipping and delivery dates are estimates and cannot be guaranteed. We are not liable for any delays in shipments.

  1. Prices and payment terms

All prices posted on this Site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Price increases will only apply to orders placed after such changes.

Posted prices on the products may not include taxes or charges for shipping and handling, which will be borne by you (the customer). Additionally, we take no responsibility for these additional costs that are outside the control of Magnis Direct, such as but not limited to customs duties, import taxes, or other fees that may apply based on your location or the destination of the shipment. It is your responsibility to be aware of and comply with any such costs that may arise in the course of purchasing and receiving your products.

While we strive to provide an itemized breakdown in your shopping cart and order confirmation email, please note that customs duties and state taxes may vary and might not be itemized for every country. We are not responsible for pricing, typographical, or other errors in any offer by us and we reserve the right to cancel any orders arising from such errors.

Terms of payment are within our sole discretion and payment must be received by us before our acceptance of an order. We accept Visa, MasterCard, Discover, Skrill, and American Express for all purchases. We do not accept bank-issued gift cards. You represent and warrant that (i) the credit card information you supply to us is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.

  1. Returns and Refunds
  • We accept returns for a refund of the purchase price, excluding original shipping and handling costs, within 14 days of shipment, provided the products are in their original condition and packaging unless otherwise designated as non-returnable on the Site. This policy does not apply to business customers.
  • Refunds will be issued either through the original payment method or as store credits/discount codes for future purchases, at the discretion of Magnis Direct.
  • The warranty period begins from the date of product shipment. Failure to return the product within 14 days implies acceptance of the product by the customer.
  • Business customers with separately agreed terms of sale/terms and conditions with Magnis Direct will have those terms take precedence over the terms stated on the website.

You are responsible for all shipping and handling charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.

Refunds are generally processed within fifteen (14) business days of our receipt of your returned merchandise in the absence of a dispute or any unusual circumstance. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.

  1. Sanction Compliance:

By using this website and making a purchase, you affirm and warrant that you are not purchasing on behalf of or as someone listed on any of the following sanctions lists:

You further affirm that your use of this website does not violate any applicable sanctions laws and regulations of the European Union, United Kingdom, United States, or any other relevant jurisdiction.

If we become aware that you are on any of these sanctions lists or are using the website in violation of sanctions laws, we reserve the right to cancel your order, terminate your access to the website, and take any other necessary actions, including reporting such activities to the appropriate authorities.

  1. Limited Warranty

A 6-month warranty is provided for all products sold to consumers, excluding businesses. Products returned in unsatisfactory condition may not be eligible for a refund unless otherwise agreed upon by Magnis Direct.

  1. General Limitation of Liability

IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, LOST PROFITS OR REVENUES, OR DIMINUTION IN VALUE, ARISING OUT OF, OR RELATING TO, AND/OR IN CONNECTION WITH ANY BREACH OF THESE TERMS, REGARDLESS OF (A) WHETHER SUCH DAMAGES WERE FORESEEABLE, (B) WHETHER OR NOT WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND (C) THE LEGAL OR EQUITABLE THEORY (CONTRACT, TORT OR OTHERWISE) UPON WHICH THE CLAIM IS BASED.

OUR SOLE AND ENTIRE MAXIMUM LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, SHALL BE LIMITED TO A REFUND OF THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES THAT YOU HAVE ORDERED THROUGH OUR SITE.

The limitation of liability set forth above shall: (i) only apply to the extent permitted by law and (ii) not apply to (A) liability resulting from our gross negligence or willful misconduct and (B) death or bodily injury resulting from our acts or omissions.

  1. Privacy Policy

Our Privacy Policy, https://magnisdirect.com/pages/privacy-policy [Privacy Policy link], governs the processing of all personal data collected from you in connection with your purchase of products or services through the Site.

  1. Force Majeure.

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of God, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials or telecommunication breakdown or power outage.

  1. Governing Law and Arbitration:

All matters pertaining to the Website and these Terms of Sale, including any dispute or claim arising therefrom or related thereto (including non-contractual disputes or claims), shall be subject to arbitration and governed by English law.

  • Arbitration

    Any dispute arising from your visit to MagnisDirect.com or concerning products purchased through Magnis Direct shall be resolved through confidential arbitration in England and Wales with the arbitrator chosen by Magnis Direct. Arbitration proceedings will adhere to the prevailing rules of the London Chamber of Arbitration and Mediation (LCAM).

    Prior to commencing arbitration proceedings, it is a prerequisite to dispatch a dispute resolution letter via electronic mail to the designated address. Should the dispute remain unresolved after a period of 14 working days, the aggrieved party may proceed with arbitration.

    It is understood that any claim must be brought within a maximum period of two years. In no event shall our liability exceed the greater of $10,000 or the total price paid over the preceding twelve months for the goods and services purchased by the customer.

    • The finality of Arbitration

      The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

      1. Limitation on time to File Claims

      Any cause of action or claim arising from or related to these Terms of Sale or the use of the website must be raised within 2 years from when the cause of action accrues. Failure to do so within this timeframe shall result in the permanent barring of such cause of action or claim

      1. Assignment:

      You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section 15 is null and void. No assignment or delegation relieves you of any of your obligations under these Terms.

      1. No Waivers:

      The failure by us to enforce any right or provision of these Terms will not constitute a waiver of future enforcement of that right or provision. The waiver of any right or provision will be effective only if in writing and signed by a duly authorized representative of Magnis Direct Limited (Company legal name).

      1. No Third-party Beneficiaries:

      These Terms do not and are not intended to confer any rights or remedies upon any person other than you.

      1. Severability

      If any provision of these Terms is invalid, illegal, void or unenforceable, then that provision will be deemed severed from these Terms and will not affect the validity or enforceability of the remaining provisions of these Terms.

      1. Entire Agreement

      Our order confirmation, these Terms, the applicable Limited Product Warranty, our Website Terms of Use, and our Privacy Policy constitute the sole and entire agreement of us and you concerning the subject matter contained therein and supersedes all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the subject matter. You and we have not relied on any statement, representation, warranty, or agreement of the other party or of any other person on such party's behalf, including any representations, warranties, or agreements arising from statute or otherwise in law, except for the representations, warranties, or agreements expressly contained in this Agreement.

      1. How to contact us:

      Email: Business@magnisdirect.com

      Telephone Number: +44 204 614 9395

      Address: 3rd Floor, 86-90, Paul Street, London, England, United Kingdom, EC2A 4NE

      ANNEXURE-1

      • Afghanistan
      • Belarus
      • Bosnia and Herzegovina
      • Burundi
      • Central African Republic
      • Democratic People’s Republic of Korea (DPRK)
      • Democratic Republic of the Congo (DRC)
      • Guinea
      • Republic of Guinea-Bissau
      • Haiti
      • Iran
      • Iraq
      • Libya
      • Mali
      • Myanmar
      • Nicaragua
      • Russia
      • Somalia
      • South Sudan
      • Sudan
      • Syria
      • Venezuela
      • Yemen
      • Zimbabwe
      • Cuba
      • Ethiopia
      • Lebanon
      • Ukraine
      • State of Palestine
      • Israel
      • Guatemala
      • Niger
      • Tunisia

      We review this list monthly and reserve the right to amend it or refuse shipments to any country, individual, or corporation on a case-by-case basis